Returns & Refunds

Your satisfaction and trust in our raw honey purity is paramount. Because raw honey is a food consumable product, we handle all returns and replacements with extreme care and instant support.

1. Instant Transit Damage Replacement

If your glass honey jar arrives damaged, cracked, or leaking due to courier transit handling:

• Take a quick photo or video of the damaged jar within 48 hours of delivery.
• Send the photo directly to our WhatsApp Concierge at +91 86258 08700.
• We will dispatch a brand-new replacement jar immediately at zero additional cost. No complicated paperwork required.

2. 7-Day Quality Guarantee

We guarantee that our honey is 100% raw, unheated, and unadulterated. If you receive an incorrect product variant or have a genuine quality concern within 7 days of delivery, contact our concierge for an instant exchange.

3. Understanding Natural Crystallization

Please note: Crystallization is a natural mark of raw, pure honey! Unlike processed supermarket honey, genuine raw honey may naturally solidify in cold weather. This is proof of active pollen and zero thermal processing. Simply place your jar in warm water for 5 minutes to return it to liquid state. Crystallization is not a defect and is not eligible for returns.

4. Refund Process

In cases where a replacement cannot be provided, approved refunds will be credited back to your original payment method (UPI / Bank Transfer) within 3 to 5 business days.