Privacy Policy

Welcome to Pure Nectar Honey. Your privacy is critically important to us. We operate on the principles of transparency, Indian DPDP Act compliance, and respect for your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Compliance & Data Protection Philosophy

Pure Nectar ("we", "our", "us") is committed to protecting your privacy in compliance with Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection (DPDP) Act, 2023.

2. Information We Collect

We collect information that you voluntarily provide directly to us when you use our website. This includes:

• Contact Information: Name, phone number, and delivery details when you submit an inquiry or place an order via WhatsApp or contact forms.
• Usage Data: We automatically collect anonymous usage data, such as page views and interaction metrics (e.g., clicks on WhatsApp buttons), to help us understand how our website is used and to improve our services.

3. Google Analytics & Telemetry Usage

We use Google Analytics to collect anonymous website traffic metrics, performance data, and page view statistics. Google Analytics uses first-party cookies to measure user interactions. These cookies store non-personally identifiable information such as browser type, device operating system, referral URL, and timestamp. No personally identifiable information (PII) like phone numbers or postal addresses is sent to Google Analytics.

4. Data Protection and Sharing

We do not sell, rent, or trade your personal information to third parties. Your data is used exclusively by Pure Nectar Honey to serve you better. We implement reasonable administrative and technical security measures to protect your information from unauthorized access.

However, please note that when you initiate a chat with us via WhatsApp, the communication is governed by WhatsApp's own privacy policy and end-to-end encryption standards.

5. AI Chat Assistant & Data Usage

Our website features an interactive Honey Sommelier AI Assistant powered by enterprise-grade cloud AI processing services to provide product recommendations, honey harvesting information, and customer guidance.

• Data Processing: Conversation inputs and messages submitted to the AI assistant are processed securely via encrypted cloud APIs. In accordance with platform data controls, anonymized conversation data may be utilized to improve model accuracy and response quality.
• Personal Data Advisory: Please avoid sharing sensitive personal details, payment numbers, or passwords within the chat interface.
• Session Privacy: Chat histories are stored locally within your browser session (`localStorage`) and can be cleared at any time using the chat reset controls.

6. User Rights & Analytics Opt-Out

Under Indian data protection standards, users have the right to request information regarding collected session logs or opt out of Google Analytics tracking using standard browser extensions (Google Analytics Opt-out Browser Add-on) or disabling cookies in browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us directly: