Privacy Policy

Who we are

Raj Digital Solutions is a company based in Pune, Maharashtra, India. We build software for manufacturers and other B2B companies, and we train company teams. This policy explains what we do with personal information when you use this website, write to us, apply for a job or use our chat assistant.

Yahya Bandukwala is the person responsible for privacy at Raj Digital Solutions. You can write to him at [email protected]. He is also our contact for complaints and grievances.

What we collect and why

• Enquiries. When you use the contact form or the form in the chat, we receive your name, work email address and your message. We use them to reply to you and to discuss your requirement.
• WhatsApp and email. If you write to us on WhatsApp or by email, we receive your number or address and your message, and we use them to reply.
• Job and internship applications. We receive your name, email, phone number, the details you write and the resume you upload. We use them only to consider your application and to contact you about it.
• Chat assistant. When you type a question to the assistant, we receive the text of your questions and the answers. We try to remove phone numbers and email addresses from your messages before they are processed. We use chats to answer you and to improve the assistant. The topic buttons do not send anything to us.
• Website visits (analytics). If you allow it, we collect information about how the site is used, such as pages viewed, the type of device and the approximate area. We use it to improve the site. If you do not allow it, we do not collect it.
• Security. Our servers keep short technical records, such as your network address, to keep the site safe and to stop spam and misuse. Our forms use a bot check for the same reason.

Please do not put personal or confidential information, such as bank details or ID numbers, in the chat or in a form.

Our legal reasons

The reason depends on what you are doing, and on where you live.

• You agree (consent): analytics, and details you choose to send us in a form or in the chat. You can withdraw your agreement at any time.
• To answer your request or to take steps before a contract: replying to enquiries and discussing a project.
• Our legitimate business interests: keeping the site secure, stopping spam, and improving our services, where this does not override your rights.
• Legal duties: keeping records that the law asks us to keep.

AI notice

Our chat assistant uses an AI service provided by another company. The text you type in the chat is sent to that provider to produce the answer. The provider may use chat text to improve its models. For this reason, please do not enter personal or confidential information in the chat.

We also read chats to see where the assistant can be better. The assistant gives general information about our services. It does not make decisions about you, and it does not replace a conversation with our team.

Who receives your information

We do not sell your information, and we do not share it for advertising. We use a small number of service providers who work for us under their own terms. By category they are:

• hosting and security providers, who run the website and protect it;
• an email delivery provider, which sends us the messages you submit through our forms;
• an analytics provider, if you allow analytics;
• an AI service provider, for the chat assistant (see the AI notice above).

We may also share information when the law requires it, or to protect our rights. If our business is sold or merged, information may pass to the new owner under the same promises.

Transfers to other countries

Some of our service providers work in countries outside India, including the European Union, the United Kingdom and the United States. When your information goes to another country, we rely on the safeguards of our providers and on the transfer rules that apply to them. If you are in the UK or the European Economic Area, this means your information may be processed outside your country.

How long we keep information

• Chats: 90 days, then they are deleted automatically. You can delete your chat yourself at any time with the "Delete chat" button in the chat window.
• Enquiries: for as long as we need them to reply and to keep a record of our work with you. We delete them if you ask, unless the law asks us to keep them.
• Job applications: for as long as we need them to consider your application and for future openings. We delete them if you ask.
• Analytics: for a limited period set in our analytics settings.
• Your cookie choice: 6 months, then we ask again.

Your rights

You can ask us to:

• tell you what information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your information;
• stop using your information for a purpose you agreed to, by withdrawing your consent;
• in the UK and the European Economic Area: restrict or object to our use of your information, and receive it in a portable form;
• in India: nominate another person to exercise your rights if you cannot.

To use any of these rights, write to [email protected] from the email address you used with us. We will reply within one month. If you live in California or another US state with a privacy law, you have the same rights to know, correct and delete, and the right to opt out of the sale or sharing of your information. We do not sell or share personal information, and we treat a Global Privacy Control signal from your browser as a request to switch analytics off. We will not treat you differently for using your rights.

Complaints

Please write to us first at [email protected] and we will try to put things right. If you are not satisfied, you can complain to the Data Protection Board of India, to the Information Commissioner’s Office in the UK, or to the data protection authority in your own country.

Children

This website is for businesses and working professionals. It is not meant for children under 18, and we do not knowingly collect their information. If you think a child has sent us information, write to us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If a change is important, we will tell you on this website.